Terms and Conditions

Ayna World Publishing VCC — Last updated: July 2026

§ 1 Scope and Provider

(1) These Terms and Conditions (hereinafter “Terms”) apply to all orders you place through our online shop with the following provider:

(2) Our offer is directed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

(3) The version of these Terms valid at the time of the order applies. We object to any conflicting terms of the customer; such terms only become part of the contract with our express consent.

§ 2 Conclusion of the Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to order goods.

(2) By clicking the order button (“order with obligation to pay”), you submit a binding offer to purchase the goods contained in the shopping cart. Before that, you can correct your entries at any time.

(3) After you submit your order, we send you an automatic confirmation of receipt by e-mail. This confirmation does not yet constitute acceptance of your offer. The contract is concluded only when we expressly declare acceptance, dispatch the goods, or – in the case of prepayment – request payment.

(4) We store the contract text. You can view and save these Terms on this page at any time. We send your order details to you by e-mail.

§ 3 Prices and Shipping Costs

(1) The prices stated are final prices and include statutory value added tax, where applicable. [VAT treatment for cross-border sales to be clarified with the tax adviser, in particular once the VAT ID has been issued.]

(2) In addition to the stated prices, shipping costs apply. These are shown separately during the order process and are as follows:

§ 4 Payment Terms

(1) Unless otherwise agreed, payment is due immediately upon conclusion of the contract. The following payment methods are available:

• Prepayment by bank transfer: After the contract is concluded, we provide you with our bank details. The goods are dispatched after receipt of payment.
• PayPal: Payment is processed via the provider PayPal (Europe) S.à r.l. et Cie, S.C.A. Its terms of use and privacy terms apply.
• Stripe: Payment (including credit/debit card) is processed via Stripe Payments Europe, Ltd. Its terms of use and privacy terms apply.

(2) In the event of default of payment, we reserve the right to claim statutory default interest and reminder costs.

§ 5 Delivery and Delivery Times

(1) Delivery is carried out – depending on the destination and shipping method – via DHL, UPS or Correos to the delivery address you provide.

(2) Unless otherwise stated for the product, we dispatch your order within 2 working days; the transit time of the respective carrier (Correos, UPS, DHL) is added to this. In the case of prepayment, this period begins on the day after receipt of payment.

(3) If an ordered product is unavailable, we will inform you without undue delay. Any payments already made will be refunded promptly in this case.

§ 6 Retention of Title

The delivered goods remain our property until payment has been made in full.

§ 7 Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal. The details are set out in the withdrawal instructions below.

§ 8 Warranty / Liability for Defects

The statutory provisions on liability for defects apply. In the event of defects in the goods, you are entitled, within the scope of the statutory provisions, to subsequent performance, withdrawal or price reduction, and, where applicable, to damages. Any manufacturer's guarantees exist in addition and do not affect your statutory rights.

§ 9 Liability

(1) For damage arising from injury to life, body or health, and in cases of intent and gross negligence, we are liable without limitation in accordance with the statutory provisions.

(2) In cases of slight negligence, we are liable only for the breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential to the proper performance of the contract and on the observance of which you may regularly rely. In such cases, liability is limited to the foreseeable damage typical for the contract.

(3) Otherwise, liability is excluded. Mandatory statutory liability provisions (e.g. under product liability law) remain unaffected.

§ 10 Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 11 Final Provisions

(1) The law of [chosen law – clarify with a lawyer for cross-border B2C] applies, excluding the UN Convention on Contracts for the International Sale of Goods. As our offer is directed exclusively at consumers, this choice of law applies only to the extent that the consumer is not thereby deprived of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence.

(2) The language of the contract and of communication is German.

(3) Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a single order for several goods delivered separately, the period expires 14 days from the day on which you or a third party indicated by you acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)